Exchange Policy

Exchange Policy

At CHANAN, customer satisfaction is important to us. We carefully check our products before dispatch; however, if you receive an incorrect, damaged or unsuitable item, we will do our best to assist you.

Please read the following exchange policy carefully.

Exchange Period

Exchange requests must be submitted within 7 calendar days of receiving your order.

Requests submitted after this period may not be accepted.

Eligibility for Exchange

To be eligible for an exchange, the product must be:

  • Unused and unworn
  • Unwashed and unaltered
  • In its original condition
  • Returned with all original tags attached
  • Returned in the original packaging
  • Accompanied by the order number, invoice or proof of purchase

Products that are damaged, stained, washed, worn, altered or missing original tags may not be accepted.

Valid Reasons for Exchange

An exchange may be requested in the following cases:

  • Wrong product received
  • Wrong size received
  • Wrong color or variant received
  • Product received with a manufacturing defect
  • Product does not match the order details

For defective, damaged or incorrect products, please contact us within 48 hours of delivery with clear pictures or videos for verification.

Change of Mind

Exchange due to change of mind, personal preference or ordering the wrong size may be accepted at CHANAN’s discretion, subject to product availability and the conditions mentioned in this policy.

Customers are encouraged to carefully review product descriptions, size details, colors and measurements before placing an order.

Non-Exchangeable Items

The following products may not be eligible for exchange:

  • Sale or discounted products
  • Clearance items
  • Customized or altered products
  • Used, washed or damaged products
  • Products without original tags or packaging
  • Undergarments or hygiene-sensitive products
  • Perfumes, fragrances, cosmetics or personal-care products after opening or use
  • Gift cards and promotional items

Any product-specific exchange restrictions will be mentioned on the relevant product page.

Exchange Process

To request an exchange:

  1. Contact us through WhatsApp or email within the exchange period.
  2. Provide your order number and reason for exchange.
  3. Share clear pictures or videos if the product is damaged, defective or incorrect.
  4. Wait for confirmation and return instructions from our customer support team.
  5. Pack the product securely in its original packaging.
  6. Send the product to the return address provided by CHANAN.

Please do not send any product back without contacting our team first.

Exchange Shipping Charges

  • If the exchange is requested because of a wrong, damaged or defective product caused by CHANAN, we will review the case and may cover the applicable return or replacement shipping charges.
  • If the exchange is requested due to change of mind, size preference or any reason not caused by CHANAN, the customer may be responsible for return and re-delivery charges.

Shipping charges are non-refundable unless the issue is confirmed to be caused by CHANAN.

Product Inspection

All returned products are inspected after they are received.

If the product meets the exchange conditions, we will process the exchange subject to availability.

If the returned product does not meet the policy requirements, the exchange request may be rejected and the product may be sent back to the customer.

Product Availability

Exchanges are subject to product availability.

If the requested product, size or color is unavailable, CHANAN may offer:

  • An alternative product
  • Store credit
  • A voucher
  • Another suitable solution agreed with the customer

Any price difference for an alternative product may be payable by the customer or adjusted according to the final decision.

Refunds

CHANAN generally offers exchanges rather than cash refunds.

Refunds, store credits or vouchers may only be offered in exceptional circumstances, such as product unavailability or an issue confirmed by our team.

Any approved refund will be processed according to the original payment method and may require additional processing time.

Important Notes

  • Keep your order number and proof of purchase.
  • Do not remove product tags until you are sure you want to keep the item.
  • Slight differences in color may occur due to photography, lighting or screen settings.
  • Exchange approval is subject to product inspection and the terms of this policy.
  • CHANAN reserves the right to reject an exchange request that does not meet the stated requirements.

Contact Us

For exchange-related questions, please contact us:

WhatsApp: +923346632736
Email: hello.ecomhelm@gmail.com
Business Hours: 9am to 7pm

We appreciate your trust in CHANAN and will always try our best to resolve genuine customer concerns fairly.