Shipping Policy

Shipping Policy

At CHANAN, we aim to deliver your order safely, quickly and conveniently. Please read the following shipping information before placing your order.

Order Processing

  • Orders are processed after confirmation and availability of the product.
  • Our team may contact you to confirm your order and delivery details.
  • Orders are generally dispatched within 1–3 working days.
  • During sales, promotions, public holidays or high-demand periods, processing may take additional time.
  • Orders are not usually dispatched on Sundays or public holidays.

Delivery Time

Once your order has been dispatched, delivery usually takes:

  • Major cities: 3–5 working days
  • Other areas of Pakistan: 5–7 working days
  • Remote areas: Delivery may take additional time depending on the courier service.

Delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, incomplete addresses or other circumstances beyond our control.

Shipping Charges

  • Shipping charges will be displayed at checkout or communicated before order confirmation.
  • Free shipping may be offered during selected promotions or on orders above a specified amount.
  • Promotional shipping offers cannot be combined with other offers unless stated otherwise.

Cash on Delivery

Cash on Delivery may be available for selected locations in Pakistan.

For COD orders:

  • Please provide a complete and accurate delivery address.
  • Keep your phone number active so our team or courier partner can contact you.
  • You may be contacted for order confirmation before dispatch.
  • The complete order amount must be paid to the courier at the time of delivery.

Address Changes

If you need to change your delivery address, please contact us as soon as possible after placing your order.

Address changes may not be possible once the order has been dispatched.

Failed Delivery

If the courier is unable to deliver your order because of an incomplete address, incorrect contact information, customer unavailability or refusal to accept the parcel, the order may be returned to CHANAN.

Additional delivery charges may apply if the order needs to be dispatched again.

Order Tracking

Once your order has been dispatched, tracking details may be shared through SMS, email or WhatsApp, depending on the courier service.

You can contact our customer support team if you need assistance with your order status.

Damaged Parcel

If your parcel appears damaged or opened at the time of delivery, please inform the courier representative immediately and contact us as soon as possible.

For damaged, incorrect or missing items, please contact us within 48 hours of delivery with your order number and clear pictures or videos of the parcel and product.

International Shipping

Currently, CHANAN delivers within Pakistan only unless otherwise announced on our website.

Contact Us

For shipping-related questions, please contact us:

WhatsApp: +923346632736
Email: hello.ecomhelm@gmail.com
Business Hours: 9am to 7pm

CHANAN reserves the right to update this Shipping Policy when required. Any changes will be posted on this page.